State Line Nissan in Olathe, Kansas - BAIT AND SWITCH

Not resolved
Customer service
Discounts and Special Offers
Diversity of Products or Services
Price Affordability

I got pre-approved the day before I went in. The sales rep Nick contacted me advised everything was done and I could bring my trade in. Me and my wife who is expecting wanted a larger car something with third row seating for the car seats. We chose this location because of their policy on less than desirable credit. We went up there the following day after already submitting all our information the night before, we sat there for 7 hours. In the end we did leave with the pathfinder we purchased and also bought a Nissan versa to get a lower payment to accommodate the larger payment we would be taking on. Now one month later we were notified the loan fell through and we needed to return the pathfinder. Leaving us a tiny Versa with three children to haul around two car seats. WE asked the dealership to at least let us return both cars for our original cars and they denied to return the versa, I Am assuming because the sales rep made a hefty commission on selling a new car vs used car. I have filed a BBB complaint and plan on posting complaints about this obvious bait and switch until somebody can help us. The new baby is coming and as it sits now we cant even take our new car to the park because our family wont fit... Horrible horrible people to deal with

Reason of review: Order processing issue.

Preferred solution: Let the company propose a solution.

You May Also Like